If your order arrived but isn’t quite what you wanted, no worries. You may return the product within 7 days of delivery, provided it is unused and in its original condition.

Here’s how to proceed:

1. Log in to your My Account (see steps below).
2. Go to the Orders tab and find the relevant order.
3. Click on “Cancel Request”, select your reason, upload a product photo, and submit the request.

Important Information:

• The cost of return shipping is your responsibility. We do not provide prepaid shipping labels for voluntary returns.
• Please pack the item securely in the original packaging, and include your order number or a copy of the packing slip.
• Refunds will only be issued once the returned product is received at our warehouse and passes inspection.
• Original shipping and handling charges are non-refundable.

If your product shows signs of a manufacturing defect (such as straight or slightly curved cracks), we’re happy to help with a replacement.

What to do:

1. Go to our “Need Help” contact form.
2. Fill in your order details, describe the issue, and upload clear, close-up photos of the damage.
3. Our team will review your submission and respond within 2–3 business days.

Important Notes:

• Spiderwebbed or shattered glass (caused by impact or percussive force) is not covered under our replacement policy. However, we understand accidents happen — please reach out via our “Need Help” contact form to request a special discount code for 25% off a replacement.
• If the damage is deemed a materials or workmanship issue, we’ll send you a return shipping label.
• A replacement will be shipped once the return package is in transit.

1. Go to My Account and log in using your registered email and password.
2. If you didn’t create an account at checkout, click on “Forgot Password” and reset it using your registered email address.
3. Once logged in, navigate to the Orders tab to view your past orders.
4. Locate the relevant order and click on “Cancel Request”.
5. Select the appropriate reason (e.g., “Not Quite Right,” “Arrived Broken,” “Other”), provide a short explanation, upload a clear product photo, and click Submit.

Our support team will review your request within 2–3 business days and provide further instructions.

• All return or replacement requests are reviewed within 2–3 business days.
• Refunds are processed only after the returned item is received and inspected at our warehouse.
• Refunds may take 5–10 business days to reflect in your original payment method, depending on your bank.
• Items must be unused, in original packaging, and in resalable condition to be eligible for a refund.
• Shipping fees and Route Insurance are non-refundable.
• Chameleon reserves the right to deny refunds for returned items that do not meet our return criteria.