Shipping & Returns
We charge flat rate shipping on each order you place. It doesn’t matter if you purchase one product or 20 products, your shipping cost is the same.
In the continental US, we charge a flat rate of $9, except for water pipes and large pieces (over 12”) which are $15 to ship.
For Alaska, Hawaii, Puerto Rico, flat rate shipping is $25.
For all other International orders, we charge a flat rate of $25.
Not sure what shipping rate applies to you? Don’t worry – it will be calculated automatically and shown in your cart at check out, before purchase.
We realize that when buying glass online you may change your mind once you see the product in hand. That’s why we offer a 100% money back guarantee.
If for any reason you are not happy with your purchase, you may return the item(s) for a full refund less shipping and handling or an exchange for an item of equal value. Any items being returned must be sent back in their original unused condition with the original packaging no later than 7 days from receiving the product. In order to return a product, you will need to first contact us to obtain an RMA number. Items returned without an RMA number will be refused and sent back.